Ticketing FAQ

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Will My Seats Be Together? and other FAQs

What Will My Discount Ticket Look Like? When you purchase discount tickets, you are actually buying a voucher with a unique confirmation number that you exchange for an admission ticket at the venue’s Box Office, generally one hour before the event’s start time. Your purchase guarantees your admission; however, specific seat locations may not be assigned until you pick up your tickets. All sales are final. No refunds, transaction cancellations or exchanges will be issued.

Will My Seats Be Together? Yes! Even though NowPlayingNashville.com doesn’t assign specific seats when you buy a discount ticket, the theater understands that you want to sit with your friends and family and will arrange for your seats to be together. For groups of 6 or more, some separation of seating may be necessary but every effort will be made to keep your group in generally the same area.

What about General Admission Seating? Some theater companies don’t assign specific seats and admission is on a first come/first seated basis. Unless otherwise noted, your discount ticket will provide you the same opportunity for seating as the rest of the audience.

What about Seating for People Needing Special Assistance? Patrons are advised to contact the venue directly and in advance to confirm the availability of special assistance seating or for other accessibility services before purchasing discount tickets.

I'm buying tickets for my child/another person. Do I have to go to the box office to pick up the tickets? No, just print the voucher, and write a note on the printout that explains the situation, and gives the name of the person attending the event, along with your signature. That person can then present the printout at the organization's box office in exchange for the tickets. In some cases, the box office may ask to see a photo ID. Please note that some events have an age requirement, and patrons who don't meet the age requirement will not be admitted by the venue. Please check for the age requirement on the event description page before making a purchase.

Where Can I Find Information about Theatre, Music, Dance, Art, Festivals and Other Events? Visit NowPlayingNashville.com to find the complete calendar of everything fun to do throughout Nashville and the Middle Tennessee region.

Why Have These Tickets Been Discounted? Are They Bad Seats? While companies would certainly love to sell every ticket to every show at full price, offering last-minute discount tickets is a great way to fill otherwise unsold seats as well as to attract new audiences. Sometimes seating may be in the rear or balcony of the theater (although even in this community’s largest theaters, the farthest seats still offer a great view) but often you’ll find yourself sitting front and center! Why? Well, one reason is that performers hate to see empty seats from the stage, so theaters work to fill in any unsold gaps.

Will a Service Charge be Added to My Purchase? Besides a .50 cent PER ORDER fee (not per ticket), THE PRICE YOU SEE IS THE PRICE YOU’LL PAY! The discount price that you see already includes required facility fees and per ticket service fees.

Should I Buy Full-Price Tickets Now, or Wait to See If Discount Tickets Will Appear? We can never promise that a future event will appear for discount sale. So, if there is something that you really have your heart set on seeing, our advice is to buy your tickets early and pay full price.

Are These Discount Tickets Available for Sale Anywhere Else? The discount offers that you see here are available for sale only via NowPlayingNashville.com’s Discount Ticket Marketplace. We cannot accept telephone sales or walk-up orders.

Who Runs NowPlayingNashville.com? NowPlayingNashville.com is an initiative of The Community Foundation of Middle Tennessee. NowPlayingNashville.com is the result of years of discussion, collaboration and teamwork involving scores of people who share a singular passion for the importance of arts and entertainment in our lives and in the life of our community. Visit our Partners page for a complete list of our partners and sponsors.

More questions? Please contact jschwartzenberg@cfmt.org.